Alternative Dispute Resolution

Dear customer,
The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, Easetep makes all the information available so that you can exercise your right of complaint with an official, third party and impartial to the process ("dispute resolution entity") that will help you to resolve the dispute in question.
So, if you are dissatisfied with the purchase of a product or service on our website, or with the solution presented by us to resolve the situation, you can access this official website webgate.ec.europa.eu and expose your dispute.


What is Alternative Dispute Resolution?
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to resort to official entities that assist them in resolving, or directing any conflict, before opening litigious proceedings in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between you and the merchant who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation' , 'arbitration' or 'competent committee in the field of consumer disputes'.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.


Easetep provides the websites of some of these entities that may help you to present your arguments:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.arbitragemdeconsumo.org/
Lisbon Consumer Disputes Arbitration Center
http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Disputes Arbitration Center/Tribunal Arbitral
http://www .triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS – Information, Mediation and Insurance Provider Center
https://www.cimpas.pt/